Return & Refund Policy – HKBazar

At HKBazar, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. However, if you’re not fully satisfied with a product, we make the return process simple and transparent.

This policy outlines when and how you can return an item purchased on HKBazar.com.

Eligibility for Returns

You can request a return if any of the following conditions are met:

• You received the wrong, damaged, defective, or incomplete product.
• The product is not as described or pictured on the website.
• You experienced a size or fitting issue (for applicable products).

Return requests must be initiated within the time window specified per category below.

Note: Some items cannot be returned due to health, hygiene, or safety reasons. Please review the non-returnable items section before requesting a return.

Return Process

1. Login to your HKBazar account.
2. Go to My Orders and select the item you wish to return.
3. Click Initiate Return and complete the online return form.
4. Choose a return method — Pick-Up (if available) or Drop-Off.
5. Repack the item in its original packaging, including all accessories, tags, and documentation.
6. Attach the return label and submit the package for return.

Once we receive and inspect your returned item, you’ll be notified about the status of your refund.

Return Time Frame by Category

Return Conditions

To qualify for a return:

• The product must be in its original condition with all accessories and packaging.
• The product must not be used, washed, or damaged by the customer.
• Items that are tampered with or missing components will not be accepted.

Non-Returnable Items

The following items cannot be returned under any circumstance:

• Perishable goods (food, groceries, etc.)
• Personal care, health, and hygiene products (cosmetics, skincare, etc.)
• Underwear, swimwear, or intimate apparel
• Software, downloadable products, and digital items
• Custom-made or personalized products

Refunds

Once your return is approved, your refund will be processed using your original payment method:

• Online Payments (Stripe / Bank Transfer): Refund within 5–7 business days.
• Cash on Delivery Orders: Refunds issued as store credit or bank transfer (based on user preference).

Refund time may vary depending on your bank or payment provider.

Change of Mind Policy

At HKBazar, “change of mind” returns are not accepted for most product categories unless explicitly stated.
Please review product descriptions carefully before purchasing.

Warranty Claims

Some products are covered under a brand or seller warranty.
If your product is eligible, please contact the manufacturer or HKBazar support for warranty assistance.

• HKBazar Like-New Phones: 3-month warranty
• HKBazar Like-New Laptops/Tablets: 6-month warranty

Return Shipping Costs

• If your return is due to a defective, damaged, or incorrect item, HKBazar will cover all shipping costs.
• If the return does not meet these criteria, you may be responsible for return shipping charges.

Exchange Policy

Exchanges are currently not supported directly. You may return the original product (if eligible) and place a new order for your desired item.

How to Contact Us

If you have any questions about your return or refund, please contact our customer support team:

📧 Email: support@hkbazar.com
📞 Phone: +92 340 1879642
🏢 Address: Gulberg, Lahore, Punjab, Pakistan

Our support team is available Monday to Saturday, 9:00 AM – 8:00 PM.

HKBazar Promise

Your satisfaction is our commitment. Every return, refund, and replacement is handled with care to ensure your shopping experience is always fair, secure, and reliable.